Customer Service

Returns & Replacements

All returns must be made within 10 days of arrival of shipment.  Items can not be used and then returned.  All refunds will be sent to you in the form of a check minus shipping fees.  Sorry, personalized or customized items cannot be returned or exchanged.  $10.00 will also be deducted for personalized tags that were requested at time of purchase. Replacements will be provided for items damaged in shipping.

Shipping & Delivery

We use USPS as our delivery agent.  Most orders will be shipped in 3-7 working days from receipt of your order.

We will not ship outside of the United States.

View Past Orders / Update Account Information

You may view past orders and update your account information at any time by visiting the "My Account" section of this website

Privacy & Security

Any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics and no personal information can be associated with these usage statistics. This information is not used for any other purpose and will not be shared with a 3rd party.

With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. We do not store any type of credit card information.

This website and checkout process is secured with a 128-bit SSL Certificate.  This ensures that none of your information, including credit card information, can be intercepted and used by a 3rd party.

Website Problems

If you are having any problems or questions using our website please use our "Contact Us" link.